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eHealth brings together the technologies of unique identification, authentication and encryption to provide the foundations and solutions for the safe and secure exchange of healthcare information.

Our Work

Healthcare Identifiers (HI)

With our partners in the Department of Human Services (DHS) and through significant stakeholder consultation we have designed, built and now implemented the Healthcare Identifiers Service (HI Service). Healthcare Identifiers are necessary to ensure that only the right people have access to patient information and to ensure that newly acquired patient information is matched correctly with the existing patient records.

The HI Service is operated by the DHS which allocates three types of Healthcare Identifiers:

  • Individual Healthcare Identifier (IHI) allocated to all individuals enrolled in the Medicare program or those who are issued with a Department of Veterans' Affairs (DVA) treatment card and others who seek healthcare in Australia.

  • Healthcare Provider Identifier – Individual (HPI-I) — allocated to healthcare providers involved in providing patient care.

  • Healthcare Provider Identifier – Organisation (HPI-O) — allocated to organisations that deliver healthcare (such as hospitals and medical practices). Your healthcare identifier has been created to be used by healthcare providers to improve the security and efficient management of your personal health information.

Vendors, Healthcare Identifiers Specifications can be found on the NEHTA website as per:

Download: Healthcare Identifiers Specifications


Use of the HI Service has grown steadily, driven by NEHTA’s implementation activities. There were more than 3.1 million IHIs downloaded into clinical systems during the year. There were 13,182,937 disclosures of IHIs from the HI Service via business-to-business (B2B) channels during the year due to downloading of IHIs into clinical systems, validation testing, and data quality activities undertaken on jurisdictional health data.

The HI Service was enhanced during 2012 in preparation for the launch of the national eHealth record system.

Operated by DHS Medicare, the Healthcare Identifiers Service is a national system for uniquely identifying healthcare providers and individuals. Healthcare identifiers help ensure individuals and providers deliver the right health information to the right individual at the point of care.

Download: NEHTA eHealth Brochures


Conformance Compliance and Accreditation (CCA)

Clinical software systems must demonstrate the capability of direct access to the Healthcare Identifiers (HI) Service by completing HI conformance testing, as documented in the HI Conformance Assessment Scheme.

More Information > CCA




NEHTA Your eHealth Travels With You

Need some expert help with eHealth Implementation? Call 1300 901 001.

eHealth is about electronically connecting up the points of care so that health information can be shared securely.

Our role is to facilitate the transition to a connected system where every Australian is at the centre of their healthcare.

Learn more about the Help Centre